Lead Service Designer

Miltton has a superpower. With our unique blend of perspectives and capabilities, we empower changemakers of different fields by walking with them in their transformations, as they keep adapting to the new context.

As the heart of any sustainable change are the people, we are now looking for an inspiring and experienced Lead Service Designer, Change by Design.

You will be working as a Lead Designer in a wide portfolio of multi-dimensional service design projects, as well as an advisor to our clients building their own customer experience management and in-house design capabilities. Since this specific discipline is still relatively new at Miltton, you’ll have a chance to be a trailblazer and strengthen our constantly developing approach to design with your own personal toolkit.

While it’s obvious you’re a strong team player with several impactful service design projects behind you, we’re also looking for someone with passion in:

  • Using design as means to generate positive impact in the new context.
  • Deeply analyzing and redesigning how teams and organizations collaborate as complex systems, not just how their service journeys and different touchpoints work from the customer’s point of view.
  • Routinely combining qualitative and quantitative research methods to continuously form rich insights to reach for maximum proven impact in your work.
  • A variety in your daily work: Miltton works with both public and private organizations across many fields, so we expect you to actively lend your design skills to your colleagues from our different business areas.

With us, you will get:

  • A chance to take up on a new kind of a role on the forefront of human-driven business and change management.
  • Interesting and impactful projects that give you the opportunity to challenge yourself – and perhaps even the entire field of service design.
  • A constantly evolving working environment with highly motivated experts from different fields as your colleagues to spar with
  • The possibility to develop your role in the way you see fit. You decide what you want to be in the future!
  • An environment that values diversity and individuality. Miltton is what our employees are – and we want to take good care of our people.

Please send your application, along with your salary expectation and a portfolio showcasing your most impactful work, by 31.5.2022, but don’t wait up too long – we’ll start the interviews for this key position immediately. Please note that the position is located in Helsinki.

For further questions and inquiries, contact

Juho Paasonen
Director, Design