Crisis communications & issues management
All organizations encounter situations where succeeding in communications is crucial for their reputation.
In the worst-case scenario, a reputation crisis can jeopardize an organization’s business or operations, but more commonly organizations are challenged with other exceptional circumstances and difficult topics. Strategic communication and good preparedness are crucial for how a crisis is averted or managed.
Miltton has a broad and experienced team of crisis communication experts with specialized knowledge from various industries and sectors.
We help your organization prevent reputation crises, prepare for difficult topics, build crisis communication capabilities, and navigate through storms.
Tools & methods
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Preparedness and reputation crisis prevention
We support our clients in preparing for difficult discussions, exceptional circumstances, and reputation crises by conducting reputation risk assessments, developing crisis communication plans and guidelines, and providing crisis communication training, coaching, and crisis simulations. We have deep understanding of the role of social media in crises. Good preparedness can prevent reputation crises and ensure that the organization is equipped to handle challenging communication situations.
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Acute crisis communication situations
Sometimes, despite good preparedness, a challenging situation arises unexpectedly and immediate assistance is needed. Such situations may result from negative discussions on social media or unexpected media inquiries. We provide assistance immediately, also outside office hours and during weekends.
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Challenging stakeholder discussions
Not all situations requiring preparedness are crises. Diligent communication and preparedness ensure that challenging discussions do not escalate into crises. Preparing for difficult discussions is often necessary when organizational change negotiations, internal conflicts, or significant changes in business operations happen.
Long story short
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Immediate assistance at all times
We serve as communication advisors and your helping hand in acute crisis situations at any hour of the day.
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Prepare beforehand
We help your organization build comprehensive preparedness for crisis communication and issues management.
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Prevent reputation crises
Diligent communication and preparedness ensure that challenging discussions do not escalate into crises.
Contact us
Pauliina Saares
Business lead, Issues management & crisis communications Miltton Finland +358 407 412 778 pauliina.saares@miltton.com
Laura Kyyrö
Communications, Public affairs and EU affairs Miltton Sweden +467 0915 3379 laura.kyyro@miltton.com
Kadri Vanem
Public Affairs & Crisis Communications Miltton New Nordics +37 258 180 130 kadri.vanem@miltton.com