Front page

City of Helsinki’s Social, Health and Rescue Services Division – AI roadmap

Driving strategic impact in the age of AI – a roadmap, pilot model and shared direction for Helsinki’s Social Services, Health Care and Rescue Services Division.

The work resulted in a practical model and roadmap that strengthen leadership, accelerate piloting and make the value of AI visible across the whole division. 

Strategy consulting

Client: City of Helsinki, Social Services, Health Care and Rescue Services Division

Share

Executive summary

Miltton facilitated a five-part workshop series and analysis for Helsinki’s Social Services, Health Care and Rescue Services Division to identify the focus areas for AI, outline the required changes and create a concrete roadmap for implementation. The work combined an assessment of AI maturity and the current state, the definition of a shared vision and metrics, and a practical model for piloting. The outcome is a clear steering tool, grounded in the division’s own understanding, for responsible and impactful AI adoption.  

Highlights

  1. A co-created direction

    We co-created a clear direction: we defined AI objectives, metrics and decision-making principles through workshops (themes: leadership, employees, customer experience) and analysis.  

  2. First focus areas defined

    We identified four areas with fast-visible benefits: documentation & reporting, forecasting, resource management, and language & accessibility. Use cases and metrics were described for each area.  

  3. Implementation-ready package

    We built the implementation model: prioritisation of pilot projects, definition of ownership and team roles, standardised checklists, and a timeline framework – with data protection and evaluation embedded.  

With Miltton’s experts, we strengthened our shared understanding and created a roadmap that links our strategic objectives to everyday leadership and concrete action. Our AI adoption now proceeds both effectively and responsibly. 

Juha Jolkkonen

Executive Director, Social, Health and Rescue Services, City of Helsinki

Results

  • AI vision and shared understanding from the perspectives of leadership, everyday work and customer experience.
  • Objectives and metrics to strengthen data-driven management – including societal impact, customer experience, processes and cost effects, employee wellbeing and the progress of adoption.
  • Prioritised focus areas and example use cases for the first-wave pilots.
  • Pilot checklists and responsibility structure (ownership, sponsors, teams) and a phased timeline for implementation, evaluation and scaling.
  • A framework for responsibility and regulation (e.g., data protection and fundamental rights assessments) and principles for communications and stakeholder engagement.  

Interested? Contact us

Mistra – stakeholder event in Brussels

Public and governmental affairs

Mistra hosted a high-level seminar in Brussels in April 2025. Miltton provided end-to-end support, ensuring the event positioned Mistra’s research at the heart of EU sustainability and democracy discussions.

Remeo – Double materiality assessment

Sustainability consulting and communication

Together with Miltton, Remeo carried out its first double materiality assessment and a reporting gap analysis aligned with the CSRD and ESRS.

Case Heidrick & Struggles: Elevating Brand Visuals on a New Sustainability Reporting Platform

Reporting and corporate communications Sustainability consulting and communication

Miltton partnered with Heidrick & Struggles to elevate its sustainability reporting on a new platform, balancing efficiency with brand visuals.

Sandvik – Annual Report 2024

Business transformation & transactions Reporting and corporate communications

Swedish multinational engineering company Sandvik chose Miltton as its new agency partner for their 2024 annual report. Miltton was responsible for design and layout, input on report disposition, language review of the full report, and project management from planning to publication.

Fortum Annual Report: A Long-Term Partnership

Reporting and corporate communications Sustainability consulting and communication

Miltton and Fortum’s annual reporting collaboration is approaching nearly two decades of partnership built on trust and high-quality reporting. Throughout the years, our shared focus has been on creating forward-looking reports that meet evolving regulatory requirements while engaging both internal and external stakeholders. From printed publications to online reports and interactive PDFs, we’ve continuously adapted the format to fit the moment.
    1. Frontpage
    2. Work
    3. City of Helsinki’s Social, Health and Rescue Services Division – AI roadmap