Customer and employee experience
We help you create customer and employee experiences that are memorable, delightful, and productive.
Customer experience plays a pivotal role in a company’s success. Exceptional customer experiences can lead to increased customer loyalty, positive word-of-mouth referrals, and ultimately, higher revenue. Companies that prioritize and invest in delivering outstanding customer experiences tend to outperform competitors and build strong, long-lasting relationships with their customers.
Employee experience directly impacts an organization’s ability to attract, retain, and engage top talent. Companies that prioritize employee experience are better positioned to build high-performing teams and drive innovation.
We work with you to understand your customers’ and employees’ needs, identify opportunities for improvement, and design experiences that will exceed expectations.
Tools & methods
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Journey operations
We help you map and improve customer journeys. We work with you to understand your customers’ needs and pain points, identify opportunities for improvement, and design journeys that are efficient, effective, and enjoyable.
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Ways of working
We help you develop ways of working that are collaborative, efficient, and effective. We work with you to understand your business goals, your team’s needs, and your work environment. We then help you develop ways of working that will assist you reach your targets.
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OKR’s and other human centered metrics
We help you set and track OKR’s and other human centered metrics. We work with you to understand your business goals, your team’s goals, and your individual goals. We then help you develop OKR’s and other metrics that will help you measure your progress and achieve your goals.
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Employee experience and employer branding
We help you create and implement EX/EB programs that improve employee engagement and satisfaction. We work with you to understand your employee needs, identify opportunities for improvement, and design programs.
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Creative solutions and campaigns
We help turn your insight into creative solutions that will capture the attention of your target group, whether internal or external.
Long story short
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It all starts from insight
Understanding your audience is the key to making the correct strategic decision along the way. Let us help you in finding out what matters.
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Humans in the center
We believe humans should be put in the center. We’ll work with you to make sure humans stay at the core of the process at all times.
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Tangible results
We’ll support you in turning the information and insight into tangible action plans that will yield results.
Contact us
Juho Paasonen
Director, Head of design Miltton Finland +358 505 624 542 juho.paasonen@miltton.com
Ulla Helander
Director, employee experience and communication Miltton Finland +358 407 419 615 ulla.helander@miltton.fi
Jaano Inno
Äriarenduse konsultant Miltton New Nordics +37 250 728 81 jaano.inno@miltton.com
Our work
Don’t take our word for it, see for yourself.
